Shipping
UK domestic shipping
We understand the importance of affordable and efficient postal services. Despite the increased rate, we continue to offer free postage options (2nd class royal mail with signature), ensuring cost-effective delivery for our customers.
Additionally, we provide express delivery services for those who require urgent and speedy shipments, catering to diverse needs while maintaining our commitment to excellent service.
International shipping
Due to Brexit and the significant rise in postage costs, we have implemented a postage charge for international shipping. This decision has been made to cover the increased expenses we now face when sending items abroad. We apologize for any inconvenience caused but appreciate your understanding as we navigate these changes.
Warranty
At AREIART, we know that when you choose to order from us, you want to feel assured and confident about your purchase.
Here, we are pleased to offer you our 30-day warranty. When you choose our products, you can rest easy knowing that we fully support your decision. Your satisfaction is always our priority.
Returns
Returns and Exchanges
At AREIART, we have a return and exchange policy that primarily caters to quality issues. We understand that sometimes products may have imperfections, and we are more than willing to rectify such situations. However, we do not accept returns or exchanges solely based on colour or shape minor differences between the product and images. Please note that these variations can occur due to the natural characteristics of materials like pearls. Rest assured, we are committed to providing you with exceptional products and addressing any genuine quality concerns that may arise.
As customers of the delivery company, we are not responsible for any issues regarding delayed or missed delivery. Our role is to engage in communication with the delivery company, negotiate a resolution, and provide customers with all necessary tracking information.
Return Cost
Return costs should be afforded by the customer in most cases, as we have already provided free postage for item delivery. However, if there is a quality issue, which is a rare occurrence, we will gladly cover the cost of the return label for our customers.